Privacy policy

Privacy Policy

1. Introduction

Welcome to Al Zivra ('we,' 'our,' or 'us'). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.alzivra.com or make a purchase from us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We collect information you provide directly to us when you:

• Create an account or register on our site

• Place an order or make a purchase

• Sign up for our newsletter or promotional communications

• Contact us for customer support

• Participate in surveys, contests, or promotions

The personal information we collect may include:

• Full name, email address, phone number, and billing/shipping address

• Payment information (processed securely via encrypted third-party payment providers — we do not store card details)

• Order history and purchase preferences

• Device information, IP address, browser type, and browsing behavior on our site

• Communications you send us

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including sending confirmation and shipping notifications

• Manage your account and provide customer support

• Send promotional emails, new arrival announcements, and exclusive offers (you may unsubscribe at any time)

• Improve our website, products, and customer experience

• Detect, investigate, and prevent fraudulent transactions and other illegal activities

• Comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Shipping carriers (e.g., DHL, FedEx, UPS) solely to fulfill your order

• Payment processors to securely handle transactions

• Email marketing platforms to send you communications you have opted into

• Analytics providers to understand website traffic and improve user experience

• Legal authorities, if required by law or to protect our rights

All third-party service providers are contractually required to keep your information confidential and use it only for the services they provide to us.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You may configure your browser to reject cookies; however, some features of our site may not function properly as a result.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data

• Opt out of marketing communications at any time by clicking 'Unsubscribe' in any email or contacting us directly

• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at privacy@alzivra.com.

8. Security

We implement industry-standard security measures including SSL encryption, secure servers, and limited access controls to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not directed to children under the age of 16. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.